Introduction
At Kilomails ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cold email platform and related services (collectively, the "Services").
By using Kilomails, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services. This policy applies to all users of our Services, including visitors, registered users, and subscribers.
We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations. This Privacy Policy should be read in conjunction with our Terms of Service.
Information We Collect
We collect several types of information to provide and improve our Services. The information we collect falls into the following categories:
Personal Information
Information that identifies you as an individual or relates to an identifiable individual:
- •Full name and email address
- •Company name, job title, and business information
- •Billing information including credit card details and billing address
- •Phone number and other contact details (optional)
- •Profile information including profile picture and bio
- •Account credentials including username and encrypted password
- •Communication preferences and notification settings
Usage Data
Information automatically collected about how you interact with our Services:
- •Email campaign performance metrics including send rates, delivery rates, and bounce rates
- •Login and access times, session duration, and frequency of use
- •Features used, actions taken within the platform, and user preferences
- •Device information including type, operating system, and unique device identifiers
- •Browser type, version, language settings, and time zone
- •IP address, location data, and network information
- •Referring and exit pages, clickstream data, and navigation paths
- •Error logs, diagnostic data, and performance metrics
Email Data
Information related to your email campaigns and outreach activities:
- •Email content, subject lines, and templates you create
- •Recipient email addresses, names, and contact information
- •Email engagement data including opens, clicks, replies, and bounces
- •Email sending schedules, automation rules, and sequence configurations
- •Custom fields, tags, and segments you create for organizing contacts
- •Email metadata including timestamps, sender information, and delivery status
Third-Party Authentication Data
When you connect third-party services to Kilomails:
- •OAuth tokens and refresh tokens for connected accounts
- •Account identifiers from third-party services
- •Permission scopes granted to our application
- •Profile information shared by the third-party service
SMTP Data Usage and Disclosure
When you connect your email account to Kilomails through SMTP, we access specific data to provide our email outreach automation services. This section explains in detail how we handle your email data.
Important Notice About Email Data
By connecting your email account via SMTP, you authorize Kilomails to access and send emails as described in this section. Your email usage through Kilomails is protected by industry-standard security protocols and encryption standards.
SMTP Data We Access
We access the following email data through SMTP protocol:
- •Email Sending Capabilities: Allows us to send emails on your behalf as part of your outreach campaigns.
- •Email Recipient Information: We receive and store recipient addresses and basic delivery status to track campaign performance.
- •Delivery Status and Bounce Information: Provides delivery confirmations, bounce notifications, and basic engagement metrics for your campaigns.
Security and Access Control
- •Secure Data Transmission: All communication between Kilomails and email servers uses industry-standard TLS/SSL encryption.
- •Limited Access: Only authorized Kilomails systems and personnel with legitimate need have access to email credentials.
How We Use Your Information
We use the information we collect for various purposes, including:
- •Providing, operating, and maintaining our Services
- •Improving and personalizing your experience
- •Processing transactions and sending related information
- •Responding to your inquiries and providing customer support
Data Sharing
We may share your information with third parties in the following circumstances:
- •Service Providers: We share information with service providers who assist us in operating our website and delivering services to you.
- •Legal Requirements: We may disclose your information if required by law.
- •Business Transfers: If Kilomails is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Rights
Depending on your location, you have rights to access, correct, delete, or export your personal information.
Security
We implement comprehensive security measures including AES-256 encryption at rest and TLS in transit to safeguard your personal data.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Company
Kilomails, Inc.
Privacy Department